Your Data
Privacy Policy
We only collect what we need to process your order and improve your experience in the shop. Here's exactly what that means.
Who is responsible
Mathilde Zorin (KVK 78095832, the Netherlands) is the data controller for the personal data collected through this website. For any privacy question, write to info@mathildezorin.com.
What we collect
- Order details: name, email address, shipping and billing address, phone number and the items you bought.
- Account details, if you choose to create a customer account.
- Communication: the messages you send us and our replies.
- Technical data: anonymised usage statistics such as pages visited and device type.
Why we use it
To process and deliver your order, handle returns and refunds, answer your questions, prevent fraud, and — only where you have agreed — send you occasional updates about new pieces.
Payments
Payments are processed by our payment providers. Card and banking details are handled directly by them; we never receive your full payment credentials.
Who we share data with
Only with the parties needed to run the shop: our ecommerce and hosting platform, payment providers, and the carriers who deliver your parcel. They may only use your data for that purpose.
How long we keep it
Order and invoice data is kept for as long as tax law requires. Other data is deleted once it is no longer needed for the purpose it was collected for.
Cookies
We use functional cookies to keep your bag and language preference working, plus analytics cookies to understand how the shop is used. You can clear or block cookies in your browser settings.
Your rights
You may request access to your data, ask for corrections or deletion, object to processing or request a copy of it. Email info@mathildezorin.com and we'll respond within 30 days. You can also lodge a complaint with your national data protection authority.
Security
Our site runs over an encrypted connection and access to customer data is limited to the people who need it to fulfil your order.