We're Here
Contact Us
Questions about a piece, an order or a return? Send us an email and you'll normally hear back within one business day.
Write to info@mathildezorin.com. Please add your order number if your message is about an existing order — it helps us answer faster.
Response times
We read messages Monday to Friday. Emails that arrive during the weekend or on a public holiday are answered on the next working day.
Orders and deliveries
Every order is dispatched within 1–2 business days and you'll receive a tracking link by email. If your tracking hasn't moved for a few days, let us know and we'll chase the carrier for you.
Returns
For returns, use the order return request page first. We'll confirm your return and send you the next steps.
Business details
Mathilde Zorin — registered in the Netherlands, Chamber of Commerce (KVK) number 78095832. Correspondence in English, Spanish or Dutch is welcome.