Good to Know
Frequently Asked Questions
Everything you may want to check before or after placing an order. If your question isn't here, write to us at info@mathildezorin.com and we'll come back to you.
How long before my order is sent?
We pack and dispatch orders within 1–2 business days. You'll receive a confirmation email, followed by a tracking link as soon as the parcel leaves us.
What does shipping cost?
Shipping is free on every order above €75. Below that amount a flat rate of €4.95 applies, shown clearly at checkout before you pay.
Can I change or cancel my order?
As long as your parcel hasn't been handed over to the carrier, we can usually adjust or cancel it. Email us as quickly as possible with your order number.
Can I send something back?
Yes. You have 30 days from delivery to return a piece that is unworn, undamaged and in its original packaging. Start with our order return request form and we'll guide you through it.
When do I get my money back?
Once your return arrives and has been checked, the refund goes back to the payment method you used, normally within 5–10 business days.
Which payment methods can I use?
Checkout is handled by our payment partners and supports the most common cards, digital wallets and local European payment methods. Prices are shown in euro.
Do you have a discount code?
New customers can use WELCOME10 for 10% off their first order. Add it in the discount field at checkout.
How should I care for my jewellery?
Put your pieces on last and take them off first. Keep them away from perfume, lotion, chlorine and salt water, and store them dry and separately so they keep their shine.