Customer Care
Return Policy
We want you to love every piece you choose. If something isn't quite right, you can return it within 30 days of delivery for a full refund.
30-Day Return Window
You have 30 days from the date your order was delivered to request a return. Items returned after this period cannot be accepted.
Condition Requirements
Returned items must be undamaged, unworn and in their original packaging with any tags attached. We reserve the right to refuse returns that do not meet these conditions.
How to Return
- Contact us at mathildezorin@gmail.com with your order number and reason for return.
- We will send you a return authorisation and prepaid return label where applicable.
- Pack the item securely in its original packaging and attach the return label.
- Drop off the parcel at the indicated carrier location. We'll notify you once your return is processed.
Refunds
Once we receive and inspect your return, your refund will be issued to the original payment method within 5–10 business days. Shipping costs are non-refundable unless the item was faulty.
Non-Returnable Items
Personalised, engraved or custom-made pieces cannot be returned unless faulty. Earrings are non-returnable for hygiene reasons once the packaging seal has been broken.
Questions?
Reach out to us at mathildezorin@gmail.com and we'll be happy to help.